TriggerCase

Syntax: TriggerCase(string caseLevel)

Arguments:

• caseLevel specifies the level at which the function acts. Valid values are CUSTOMER, ACCOUNT, and SERVICE.

Return Type: Void

Description: Creates a case of the type specified by the caseLevel argument. The function adds a name-value pair to the scoring response message that Falcon sends to a client-defined location, usually the payment authorization system. The name in the name-value pair is origAcctCase. The value is blank (' ').

Case suppression occurs after the scoring response message is sent. If the scoring response message indicates that a case was created, it is possible that the creation was actually suppressed. SuppressCase() suppresses case creation.

ForceCase will create a case even if a case is in the suppression period. TriggerCase will not create a case if a case is in the suppression period.

This function is available only in free-form editing. In structured editing, you can use the free-form editor to add this function by selecting Freeform expression when clicking Add Rule Action.

Note: TriggerCase replaces CreateAccountCase, which was deprecated in version 6.3.