Case Creation Rule Example

Rule Narrative

If an authorization attempt is made for $1 from a gas station pump, and the score is 750 or higher, then create a case.

Rule Code

In the Free Form Editor, this rule can be written as follows:

if (CRTRAN25.transactionAmount = 1 and 
         CRTRAN25.mcc = "5542" and 
         ffmFrdCard.Score >= 750) 
then TriggerCase(ACCOUNT);

Components

Conditional statements:

• CRTRAN25.transactionAmount = 1 is a numeric comparison between the converted transactionAmount value and 1.
• CRTRAN25.mcc = "5542" is a string comparison between the incoming transaction's merchant category code (CRTRAN25.mcc) and the string value "5542".

  Note: Quotation marks are required for string values.

• ffmFrdCard.Score >= 750 is a numeric comparison between the incoming transaction's fraud score and 750. Numeric values do not need quotation marks.

Action statement:

• The then portion of the rule consists of a single action, which calls the TriggerCase function. You must supply the case level, for example, CUSTOMER, ACCOUNT, or SERVICE.

Data Fields:

• CRTRAN25.mcc provides the merchant category code, which is the SIC (Standard Industrial Classification) code for the type of merchant business.
• ffmFrdCard.Score stores the score value provided by the Falcon Server.
• CRTRAN25.transactionAmount specifies the transaction amount.

Operators:

• and links conditions, all of which must be true for the rule to execute.

Function:

• TriggerCase sends a message to create a case in the Case Manager.